CSAT Scores: Here is all that you need to know about improving themThere is an old adage — ‘Customer is the King’, and it can’t be truer at any other time than now when the pandemic has hit global…Sep 9, 2021Sep 9, 2021
Business Applications of Natural Language Processing in the Digital WorldIn most modern call centers, all customer conversations are recorded and analysed using Natural Language Processing (NLP) algorithms. The…Jul 30, 2021Jul 30, 2021
Mihup VIA: Providing Multilingual Support To Improve Customer ExperienceIndia has an estimated 125 million English speakers, but no more than 0.3 million of those use it as their first language. Majority of the…Jun 29, 2021Jun 29, 2021
The emergence of Virtual Agents in VehiclesHarmandeep Singh Matharu, Deputy CTO, MihupJun 3, 2021Jun 3, 2021
Improve AHT without compromising on CSATIn modern contact centers, data driven performance metrics reign supreme. There are so many parameters and metrics that one might wonder if…May 18, 2021May 18, 2021
Digital is the future of work in the technology sectorRecent events have accelerated the evolution of digital technology driven transformation. It is time for business leaders and technology…Apr 1, 2021Apr 1, 2021
Call Center Escalations: How Speech Analytics can reduce themAs consumers of numerous services, it is common for all of us to make customer care calls. However, most of us often feel that the call…Mar 17, 2021Mar 17, 2021
