Mihup.aiCSAT Scores: Here is all that you need to know about improving themThere is an old adage — ‘Customer is the King’, and it can’t be truer at any other time than now when the pandemic has hit global…3 min read·Sep 9, 2021----
Mihup.aiBusiness Applications of Natural Language Processing in the Digital WorldIn most modern call centers, all customer conversations are recorded and analysed using Natural Language Processing (NLP) algorithms. The…3 min read·Jul 30, 2021----
Mihup.aiMihup VIA: Providing Multilingual Support To Improve Customer ExperienceIndia has an estimated 125 million English speakers, but no more than 0.3 million of those use it as their first language. Majority of the…3 min read·Jun 29, 2021----
Mihup.aiThe emergence of Virtual Agents in VehiclesHarmandeep Singh Matharu, Deputy CTO, Mihup3 min read·Jun 3, 2021----
Mihup.aiImprove AHT without compromising on CSATIn modern contact centers, data driven performance metrics reign supreme. There are so many parameters and metrics that one might wonder if…3 min read·May 18, 2021----
Mihup.aiMihup VIA: Providing Multilingual Support to Improve Customer Experience2 min read·May 3, 2021----
Mihup.aiDigital is the future of work in the technology sectorRecent events have accelerated the evolution of digital technology driven transformation. It is time for business leaders and technology…3 min read·Apr 1, 2021----
Mihup.aiCall Center Escalations: How Speech Analytics can reduce themAs consumers of numerous services, it is common for all of us to make customer care calls. However, most of us often feel that the call…3 min read·Mar 17, 2021----
